Costamigo BW Premier Collection is committed to protecting our customers’ personal information and ensuring transparency in how we collect, use, store, and safeguard data.
This policy is designed to help you understand how we manage your information while you use our website www.costamigoresort.com.
I. Purpose of the Policy
- To protect customers’ privacy and personal data.
- To ensure transparency and compliance with data protection regulations.
- To help customers understand how we collect, use, and store information when they access our website.
II. Scope of Application
This policy applies to:
- All customers who access, book rooms, contact, or subscribe to updates through our website.
- Information collected via online channels, contact forms, or transactions processed through the Costamigo BW Premier Collection system.
III. Information We Collect
We may collect the following categories of information:
1. Personal Information
- Full name, gender, date of birth
- Phone number, email address
- Contact address, nationality, special requests (if any)
- Payment or transaction details (within the permitted scope)
2. Technical Information
- IP address, browser type, access device, operating system
- Time, frequency, and behavior when using the website
- Cookies and other tracking technologies
IV. Purpose of Information Use
Collected information is used to:
- Process and confirm bookings, payments, or service requests.
- Contact customers for support, customer care, or promotional offers (with prior consent).
- Improve website design, performance, and user experience.
- Ensure security, prevent fraud, and comply with legal obligations.
V. Data Retention Period
- Personal data is retained only for as long as necessary to fulfill the purposes outlined or as required by law.
- Once no longer needed, information will be deleted or anonymized to protect customer privacy.
VI. Data Security and Protection
Costamigo BW Premier Collection implements strict security measures, including:
- Data encryption during transmission.
- Restricted internal access and user permission management.
- Regular system audits and security upgrades to prevent risks.
We do not sell, share, or exchange personal information with third parties, except in the following cases:
- When required by competent government authorities.
- With the customer’s written consent.
- To process transactions through authorized intermediaries (e.g., payment gateways).
VII. Customer Rights
Customers have the right to:
- Access, modify, or update their personal information.
- Request deletion of their data from our system when no longer using the service.
- Opt out of marketing communications or promotional emails at any time.
VIII. Use of Cookies
- Our website uses cookies to remember login details, language preferences, and browsing behavior.
- You can disable cookies in your browser settings; however, this may affect certain features or your booking experience.
IX. Data Sharing with Third Parties
We only share customer data in the following cases:
- With partners providing accommodation, payment, or communication services to complete booking processes.
- With legal or governmental authorities upon valid request.
- With authorized marketing partners (e.g., newsletters, promotions) — only with customer consent.
X. Policy Updates
- This privacy policy may be updated periodically without prior notice to comply with legal requirements and operational changes.
- The effective date will be displayed at the end of this page.
- Continued use of the website after updates implies acceptance of the revised terms.
XI. Contact Information
Costamigo BW Premier Collection
📍 Address: DT719 Street, Tan Thanh Commune, Lam Dong Province, Vietnam
(Former address: DT719 Street, Thuan Quy Commune, Ham Thuan Nam District, Binh Thuan Province, Vietnam)
📞 Phone: (+84) 0252 3682 999
📧 Email: info@iomhospitality.vn
🌐 Website: https://costamigobwpremiercollection.com